In order to concentrate on their key areas of expertise as well as to save costs and resources in secondary areas, large companies often outsource certain tasks. The kind of tasks typically outsourced include payroll, HR services, translation/localisation of marketing materials or documents, tax administration and general administrative tasks.
What are the advantages of outsourcing for large companies?
The most obvious benefit of outsourcing is in cost reduction, but this should not be the only reason for outsourcing: no entrepreneur can do everything themselves, and contracting certain tasks out-of-house means one less thing for a busy company to juggle. It is also a way of getting expert assistance in a specific area without having to train existing staff or recruit new ones.
Outsourcing streamlines a business into the areas it wishes to concentrate on without having to spread resources too thinly, and a third-party supplier of HR, for example, will generally be more efficient in providing HR than a large company with many different departments. Well-trained, expert members of staff employed by the outsourcing company have access to superior technical equipment and systems and are up-to-date on current legal requirements. Outsourcing can reduce legal as well as financial risks.
When and what to outsource?
Almost everything can be outsourced, but it may not be prudent to do so. A large company should not outsource any activity that is central to generating profits or competitive success, for example; these would generally be tasks connected to the company’s brand name or core areas. For example, a company that invented a great engineering gadget should not outsource its production, but if sudden expansion put a strain on its resources, outsourcing payroll could be a sensible option.
Most large companies outsource routine tasks that waste valuable time that could be spent elsewhere, and/or temporary activities that are one-offs or occur once or twice a year and require extra resources unavailable in-house.
How are outsourcers paid?
When a large company finds a third party supplier to outsource certain aspects of their operations to, the two parties will sign a contract or Service Level Agreement (SLA) as regards payment. Outsourcers are normally paid a fixed cost for all services as defined in the contract; any additional services that may occur are charged extra.
Where are tasks outsourced?
Many tasks, including payroll solutions, IT and tax administration, can today be outsourced to a third party supplier based anywhere in the UK thanks to modern computer and communications technology that enables efficient business without the need for face-to-face contact.
How does a company find a good outsourcer?
Make no mistake: the selection process is of utmost importance. Choosing the right outsourcing partners is not only about finding the cheapest provider: the right partner must be good at what they do and be a trustworthy and legitimate enterprise. It’s also important to ensure that contracts and SLAs are written in a way that meets everyone’s needs, and that can be adjusted by the company to suit unforeseen changes should they arise.
The internet has made finding good outsourcers easier; for instance, typing get ‘tax help here’ into a search engine can bring up many qualified and reputable companies suited to one’s needs.
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